Application of this policy

This privacy policy applies to personal information processed through the ArcPoint Cutters website. The website operator is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401, South Africa. For purposes relevant to the Protection of Personal Information Act, Act 4 of 2013, including regulations issued under that Act, personal information is handled lawfully and in a manner that respects confidentiality and legitimate business use.

This policy applies to information submitted by visitors, prospective buyers, existing customers and other parties who interact with the website. It covers information collected through website forms and ordinary website usage records. It does not create rights or obligations beyond those provided by applicable law, but records the practical rules followed on this site.

Information we collect

Personal information is collected only where there is a proper business reason to do so. In most cases this happens when a visitor sends an enquiry about portable CNC plasma cutters, power units, torches, compressors, air dryers, training or related support.

Name and surname
Company or trading name, where given
Contact details submitted through our contact form
Town, province or delivery area
Enquiry content, machine interests and service requirements
Technical or commercial information voluntarily included in a message
Standard website data such as browser, device and usage records

Where a person provides information on behalf of a business, that person is responsible for ensuring that the disclosure is authorised and accurate.

Purpose for processing

Personal information is processed for specific, defined and lawful purposes connected to the sale and support of compact and portable CNC plasma cutting equipment. Information is not collected for unrelated use.

To receive and assess sales enquiries
To identify suitable bed sizes, power ranges and accessory options
To prepare quotations, supply arrangements and delivery planning
To arrange installation-related logistics and on-site operator training where applicable
To maintain internal records of enquiries, transactions and service matters
To improve website operation, security and fraud prevention
To comply with legal and tax obligations

Where consent is required by law for a particular processing activity, that consent will form the basis for the processing. In other cases, processing may be necessary for taking steps at the request of the data subject before entering into an agreement, performing an agreement, complying with a legal duty, or pursuing a legitimate business interest that does not override the rights of the data subject.

Sharing and operators acting on instruction

Personal information is not sold. Information may be shared only where this is reasonably necessary for the operation of the website, the handling of enquiries, the performance of a transaction, or compliance with law. Any party receiving information for processing on instruction is required to keep it secure and use it only for the agreed purpose.

Depending on the nature of an enquiry or order, information may be disclosed to service providers involved in website hosting, analytics, administration, delivery coordination, training arrangements, accounting, legal compliance or similar operational functions. Information may also be disclosed where required by a court, regulator, statutory body or other lawful authority.

Security, retention and cross-border handling

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. No internet transmission method is completely secure, but appropriate safeguards are applied in light of the nature of the information processed through this website.

Records are kept only for as long as reasonably necessary for the purpose for which they were collected, or for longer where required by law, tax rules, warranty administration, dispute handling or legitimate record-keeping needs. When records are no longer required, they are deleted, destroyed or de-identified as appropriate.

Some website services may involve storage or processing outside South Africa. Where cross-border transfers take place, reasonable steps are taken to ensure that the receiving party is subject to laws, binding agreements or security measures that provide an adequate level of protection consistent with POPIA.

Your rights under POPIA

Subject to the limitations and procedures provided for in applicable law, a data subject may request access to personal information, request correction of inaccurate or incomplete information, object to certain processing, or ask for deletion where there is no lawful basis to retain the record. A data subject may also lodge a complaint with the Information Regulator of South Africa if there is concern about the handling of personal information.

Request details of personal information held about you
Ask for correction or updating of your information
Object to processing where the law allows it
Withdraw consent where processing depends on consent
Request deletion or restriction, subject to legal retention duties

Requests relating to privacy and personal information may be submitted through our contact form. This policy may be updated from time to time to reflect legal, operational or website changes, and the current version published on this site will apply from the date of posting.