The coloring, forms or qualities of the machinery may differ from that in the pictures as all the pictures are for presentation purposes only. We reserve the rights to hold the major features and specs, while changing, removing or improving minor attributes. You are welcome to request a catalog of attributes beforehand.
All the pictures are for demonstration purposes only, therefore the machines' colours, shape or features may differ from that in the picture. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. You are welcome to request a latest list of features beforehand.
Quality Warranty: We give limited quality warranty on each subsystem except stated differently, along with on the entire machinery. Poor craftsmanship as well as faulty equipment shortages are covered by the quality warranty. We aren't at fault for common wear and tear or misuse of your product. Our guarantee will thus not cover aforesaid. Damages can generally be repaired that aren't covered under guarantee, at minimal cost. Quotations are gladly accessible on request.
Some items within your purchase come with different warranty terms and period:
We provide limited product warranty on the parts of the machine, and for such periods, as set out below, as well as the relevant subsystem to such parts. The quality warranty is intended to cover, and is accordingly limited to, defects arising due to faulty materials or poor craftsmanship in relation to production and manufacture of the machine. We shall not be responsible for common wear and tear nor misuse of the machine or relevant parts.
Some items within your purchase come with different warranty terms and period:
Service Plan: The machine(s) which you are going to obtain, will be demanding a routine service. Standard ravages of time restoration at a minimal cost, checking and calibration as well as standard cleaning are included within the service plan. Should you not service your machinery within the preferred service period, it is vital that your machine(s) is rectified within the equal of twice that period or else your service guarantee will be worthless and void. Meaning, you have to get your machinery fixed in every six month period, if we choose that your machinery is serviced once every 3 months or your warranty will not be valid. By their very nature the machine(s) require regular servicing and maintenance. We therefore provide a mandatory Service Schedule in respect of each machine, which Service Schedule sets out the intervals in which the machine is to be serviced. Our Service offering, which is undertaken at your cost, includes standard cleaning, checking and calibration, as well as common wear and tear replacement, as may be necessary. Should you fail to adhere to the terms of the machine’s Service Schedule and/or not service your machine within the mandatory service intervals, then the Product Warranty shall automatically lapse and we shall no longer be responsible for the service of the machine(s), unless we otherwise agree to service the machine pre agreed cost, and provided that such ad hoc or sporadic service to the machine shall not be regarded as having revived the Product Warranty insofar as the Product Warranty may have lapsed by virtue of the failure to adhere to the Service Schedule.
Call-out Service & Fee: Every time a specialist offers a service at your premises, it points to to a call-out. Lest accepted by managers or included by each of the above mentioned plans, a call-out cost will be requested. At the time of this quotation, for 1 day 1 technician is R 4 995.00 for weekends, R 9 995.00 for Sundays or Public Holidays and R 1 499.00 for weekdays.Coupled with the call-out charge, traveling costs to your place including accommodation if essential, are on your account. We choose that you arrange that the specialist gets picked up as well as sent back. If you would wish for us to come to you, the current rate is R 9.95/kilometer increased by the traveling distance between our warehouse and your premises.Those charges may vary instant by instant without notice, so generously seek an answer about call out and transport costs beforehand. A Call-out refers to any time a technician provides a service at your premises. Unless the call-out is covered by any of the above plans or arranged by the management, a call-out fee will be charged. At the time of this quotation, one technician for one day is R 1 499.00 for weekdays, R 4 995.00 for Saturdays and R 9 995.00 for Sundays or Public Holidays.In addition to the call-out charge, travel costs to your premises as well as accommodation if necessary are on your account. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 9.95/km multiplied by the driving distance between our branch and your premises. Those charges may change time by time without notice, so kindly enquire about call-out and travel costs beforehand. Barring work to be undertaking under the Product Warranty, any maintenance (whether in accordance with the Service Schedule or otherwise), repair or part replacement (whether hardware or software) will be affected at our earliest availability on a first come first serve booking basis, subject to the availability of parts (given the age of the machine) and provided that you have accepted our quotation for such maintenance, repair or part replacement services.
Maintenance Plan (Check-up Callouts): Our service plan is suited for you if you only want our technician to take a look at your machinery for peace of mind, or if you want to know if the machine is fitted to operate optimally. We will not charge any fees for the specialist we provide. You will be advised by our specialist if an alternative or other service or service parts restoration is needed or whether everything is in order. Bookings have to be made for repairs or excessive labour work to be practised at your/our earliest convenience as no repairs or any such labour actions will be practised during maintenance visits. If at any time you would like to ensure that your machine is set to function optimally, or you simply want our technician to inspect your machine then you are welcome to call us and make a booking for Check-up Callout and one of our technicians will come out to you, at the cost of travel and reduced or waived standard call-out cost. Our technician will be able to advise whether the machine is functioning optimally or whether additional service, repair or part replacements are, or may be, needed. Unfortunately, no repair or intense labour work will be carried within our Check-up Callout, but a booking can be made for such maintenance or repair work to be carried out at our earliest availability.
Barcode System: A particular barcode is supplied with all our mainline of machines. Accordingly your machines warranty data and maintenance history will regularly be able to be checked in any manner and at any moment on our webpage or while logged off. We value our machinery's warranty and assistance by using the barcode. This insures your supreme convenience on both the maintenance and resell of your machinery's. All our mainline of machines are sold with a unique barcode. You will therefore always be able to check the machine's warranty information and service history on our website or mobile app - in any way and at any time. We honour our machines' warranty and service by using the barcode. This ensures your maximum convenience on both the maintenance and resell of your machinery.